Home delivery apps of various kinds have seen a huge boost in usage ever since the COVID-19 pandemic forced everyone indoors. Today you have apps to order food online, order groceries & fresh meats, send packages within the city or even beyond state borders, or get absolutely anything you’d like from the local stores delivered to your doorstep. Apps like Swiggy, Zepto, BlinkIt, and UberEats are leading the game in this new age industry, and are regularly doing major and profitable business. Most professional mobile app developers usually have pre-made apps of this kind ready, given their popularity.
But what makes a home delivery app successful? So you want to create an app for your own home-delivery business – how would you compete with all the major names? The first step is to create a smooth, streamlined, and enjoyable in-app experience for your customers. Let’s have a look at what features will achieve this.
Top Features to Consider for a Home Delivery App
For a modern day home delivery app, all features need to be geared towards providing a smooth experience to users while also keeping a streamlined conversion process. These are the features you must include.
1. Push Notifications
While this feature can be used by any kind of delivery app, it is particularly useful for food delivery apps. It is unlikely that a customer has just your app installed on their phone, given the popularity of ordering food online. Push notifications are the best way to ensure your app stays visible and you stay ahead of the competition. You can stay connected with your customers, sending out messages as and when you need to.
With the help of push notifications, you can also send valuable custom messages to your users rather than plain advertisements. You can notify them of special offers, discounts, loyalty programs, and even use their individual names on these messages to keep them customized.
2. GPS Tracking in Real Time
Real-time GPS tracking is important in home delivery apps for a few reasons. First and foremost, it allows the app to track the whereabouts of your packages at all times. This ensures that they are delivered where you specified them to be, and without any problems. Additionally, it can help prevent theft or damage to your packages during transit. Finally, real-time GPS tracking can also provide valuable insights into customer behavior and satisfaction rates. By understanding where customers are located at all times, you can better customize your service offerings accordingly.
3. Multiple Payment Methods
The number of payment methods available to customers when they make a purchase online is on the rise, and this trend should continue. Multiple payment options give home delivery apps more flexibility in what kinds of payments they can accept. It allows customers to choose the payment method that is most convenient for them, and it also reduces the risk of fraud. This helps the apps to reach a larger audience that may be more likely to use their services.
4. Easy Order Placement UI
UI/UX design is obviously important when designing an app like this because it needs to be quick and easy enough for the average user to use without having any trouble understanding what they’re doing. This means simplifying navigation and design, as well as making sure all orders are easily searchable so customers can find what they’re looking for quickly without getting lost. It also helps if orders are placed quickly and easily – otherwise, customers may abandon their carts altogether!
5. Scheduling of Pickups
Order scheduling is an important part of any home delivery app because it allows businesses to better handle customer demand. By anticipating and managing orders in advance, businesses can ensure that their deliveries arrive on time and in the correct quantities. This prevents potential issues such as wait times or missing items altogether.
Scheduling order pickups ensures that customers get their orders exactly when they want them. This way, cooked food stays warm till it’s time to eat, and raw food even stays fresh without needing to refrigerate. Additionally, order scheduling also helps businesses optimize their inventory by ensuring that only the necessary supplies are available at any given time.
6. Order History
Order history is an important tool for home delivery apps because it allows customers to track the progress of their orders. This information can help them determine whether or not they should wait for a product that is in stock, and it can also help the app understand how frequently customers are ordering items. By knowing these things, home delivery apps can personalize their recommendations accordingly. Additionally, order history data can be used to improve customer experience by providing better instructions during checkout and helping the app resolve any issues that may have occurred along the way. Similarly, users don’t have to remember the names of shops, restaurants, or hard-to-pronounce dishes to reorder them.
7. Chatbots and Customer Support
Great customer support is important for home delivery apps because it can help alleviate some of the stress that customers experience when ordering online or sending packages. By providing a live person who can answer any questions and take care of problems quickly, companies can attract and keep more customers.
Chatbots are an increasingly common service offered by many online retailers these days, as it has proven to be a successful way to reduce customer frustration and increase sales. In fact, businesses can save up to 30% on customer support costs with the help of a decent chatbot (Startup Bonsai).
So why bother building a chatbot if your business doesn’t currently offer one? There are several reasons why developing or adding a chatbot will benefit your business in the long run:
– Chatbots provide 24/7 customer support, which allows businesses to serve their customers better regardless of time zone or location.
– They’re easy to deploy – most chatbots require little setup besides integrating with your email marketing system or CRM software.
– Customers find them helpful – studies show that people feel happier when they encounter friendly bots instead of impersonal automated responses from company representatives (or worse, voicemail).
Geofencing means creating a virtual boundary over a real geographic area. Geofencing is a feature that many home delivery apps use to ensure that the right items are delivered to the correct address. This helps reduce confusion and improves customer satisfaction.
When an app sends an order out to its customers, it can use geofencing technology to determine where in the customer’s vicinity the order should be sent. If it detects that the customer is not present at their registered address, then the order will be canceled and sent back to the app for further processing. This ensures that orders are not taken outside of applicable areas, reducing frustration for the customers.
A successful home delivery business will depend on more than just these in-app features. For example, contactless delivery, discounts & loyalty programs, and the ability to leave reviews across platforms will definitely boost the potential of your business. But with these features included, your app will assuredly meet all the industry standards of home delivery apps as expected today.